Testimonials
March 2011
Dear Jacqueline:
It has been a week since I checked out of the your Rehab Center at Twin Lakes,
but it remains one of the nicest memories of that sort of experience I've had. And I have
had some others, as I now have two replaced knees and also two
replaced shoulders. Although I hope there's nothing more to replace, if by chance there
will be, there is no better place to get back on my feet than with you and your cheerful
group at Twin Lakes, and I will hope there's room.
Everyone in the department, the RN's, the aides and the several assistants were always
friendly and helpful. I wish I could remember names, but as my memory goes, I'm awful,
although everyone always remembered mine. But the cheerful approach to every patient
is not easy with a lot of people who are hurting and often cranky about their needs and
wishes. However, never was anyone working with you anything other than very professional,
very polite and always caring. Often I was told about something I needed before I even
realized I needed it, not only my pills, but extra towels and linens, and reminders to head
off for my physical therapy. And those are just two examples, there were many others.
One of the nicest parts of the day were the dinners in the dining room, where the food was
hot when it was supposed to be, cold when it needed to be, and they served some of the
best breakfasts in Cincinnati -- as well as many other items, like the soups. But aside from
the food itself, the mood and attitude of the staff in the dining room toward the old folks
(like me) who were eating there was always cordial and friendly and as helpful as possible.
In spite of all the painful problems that were brought to dinner, the tables usually were full
of talk and laughter, and that says a lot about the mood of the patients. So mealtime is
important -- if we had not felt so good about our daily care, I'm guessing there wouldn't be
as much to talk about and laugh about at suppertime.
So whether you and your staff feel the medications are more important than the pot roast, believe me, both work together. Patients got better as a result of the concern and the cooperation that was always there for every patient. This "good medicine" is what I shall always remember about the eight days of recovering my balance and health at Twin Lakes.
So, many many thanks to you, Jacqueline, a terrific supervisor, and to each one of your staff for all your care, plus the many large and small favors, that I was shown at Twin Lakes. I have only good memories, and I am certain that goes also for the many patients I met on your floor.
You can be very proud of your people, they were all excellent.
Best wishes to all,
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"My daughter urged me to join The Connection at Twin Lakes. I wasn't sure I would fit in. The staff and residents have made me feel welcome and a part of the community. The facility is clean and well-cared for. Joining was a very good decision." Member of The Connection
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"I am very independent and always have been. When I moved in I thought I would always be that way but you never know when you are going to become ill and need help. When I needed it, I was treated with respect and dignity. They never treated me as if I was anything but independent." Resident, Apartment Homes
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"A big surprise that we didn't anticipate was my wife developing Alzheimer's. Fortunately we had been living here long enough that her comfort level and familiarity are still strong in her memory bank. If we had waited to move until now, it would have been a major disruption. For people who are still deciding when and if to move to a retirement facility do not delay- we never know when a problem such as Alzheimer's will strike." Resident, Villa Homes
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